TKO has a clear mission, to combine the drive of talented individuals with the ability of seasoned professionals in an atmosphere of Integrity, Honesty, Excellence, Teamwork, and Innovation to deliver solutions to support our nation's defense. To achieve this, we are always searching for talented individuals who specialize in coming up with innovative solutions and facing difficult problems. At...
Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. Provide IT Service Management functions and 1st level troubleshooting to all customers. one Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. two Analyze, diagnose, and isolate failures to ha...